Dealer FAQ’s

Dealer Questions

Who are current Nokero dealers?

Nokero has many dealers selling our products all over the world. Visit our Authorized Dealers page to see a list of dealers and where they sell Nokero products. Interested in selling our products yourself? Join the Nokero community and become a dealer by filling out a dealer application.

How do I become a Nokero dealer?

Nokero is always looking for qualified partners to distribute our products to the people who need them most. Visit our dealer page, fill out the online form, and we will contact you with pricing and commercial ordering information.

Can I put my logo on my Nokero bulbs?

Yes. When purchased in high volumes, Nokero can customize our products with your brand logo. Many dealers have used this service before and been very happy with it. For more information, talk to our sales staff and click here to see past examples of product customization.

How many Nokero bulbs fit into a container?

For the N100, a 20′ container is 760 master cartons with 48 pcs in each for a total bulb count of 36,480 pcs. Production lead time is 5-6 weeks ex-factory. For the N200, a 20’ container holds about 30,000 bulbs, and a 40’ container holds about 60,000 bulbs. To find out how many of Nokero’s other products fit into a container, contact our sales staff here.

How do the Products Work?

How do the solar lights work?

The Nokero Crestone series (N200), Shavano series (N220), Antero and Ed solar lights all have a solar panel that charges Nickel Metal Hydride (NiMH) batteries included with the products.  Except for the Antero window flashlight, all Nokero products come with highly efficient mono-crystalline solar panels (see http://nokero.com/about/our-technology/ for more technical information about our panels) that charge high temperature rated (up to 55 degrees Celsius) NiMH batteries.  When charged, the battery powers the LEDs to create clean, bright light.

What is the best way to charge Nokero solar light products?

To get the best charge, hang the Nokero bulb in full, direct sunlight during the day and tilt the solar panel (use the swivel feature if charging Crestone or Shavano) at a 45 degree angle towards the sun to get the most sunlight possible. If you won’t be around to tilt the bulb throughout the course of the day, hang the bulb in a high-sunlight area and tilt the panel facing south (unless you’re in the southern hemisphere!). Don’t charge from behind a window. Also, while our bulbs can still charge on cloudy days, they charge better and much faster on sunny days.

How do the chargers work?

With our family of Nokero phone and battery chargers (SunRay Mini, SunRay,  and SunRay Pro), charging your device is extremely easy. For the SunRay and SunRay Pro, simply connect your phone or device using a USB cable and place the panel in direct sunlight. To ensure a full charge, make sure the panel will not be shaded and avoid charging on cloudy days if possible.  For the SunRay Mini, simply plade the panel in the direct sunlight at a 45 degree angle to charge a AA battery in the unit.

Why Should People Switch to Nokero?

About Worldwide Kerosene Use

Approximately 1.3 billion people still obtain illumination via fuel-based lighting, usually Kerosene or “Kero.”  Fuel lighting is widespread in well over 100 countries. Typical kerosene users burn their lamps for 1.5 hours a night.

Economics

Some people in unelectrified areas spend as much as one third of their income on lighting fuel.  Off-grid lighting users spend approximately $40 billion per year (about 20% of all global lighting expenditures) yet receive only 0.1% of total lighting services.  Nokero pays for itself within weeks or months (depending on region) when replacing a kerosene lamp.  Better light creates improved study and work conditions, leading to a better overall economy for the host nation. (One report stated that study time of students rose from 1.47 hours to 2.71 hours per day, with a positive effect on school performance, when using LED lighting rather than fuel lamp lighting).  Off-grid businesses rank “improved lighting” highest among a set of improvements desired for their premises.

Health

Inhalation of fumes from fuel lamps is equivalent to smoking 40 cigarettes a day.  Exposure to single-wick lamps exposes user to 10 times more particulate matter (PM) than ambient health guidelines.  More than 1 million people per year die in fires started by fuel-lamps and lighting materials.  Indoor air pollution is responsible for the death of 1.6 million people every year—that’s one death every 20 seconds.  Long-term inhalation of hydrocarbons, including kerosene fumes, results in central nervous system damage, including loss of cognitive functions, gait disturbances, and loss of coordination.  Other health risks include burns, complications from fires or explosions, child poisoning because of inadvertent consumption, exposure to unburned fuel, and compromised ‘visual health’ because of sub-standard luminence levels.

Environment

1.3 million barrels of oil per day are consumed by fuel lighting.  190 million tons of carbon dioxide are released into the atmosphere annually due to fuel lighting.  This is the equivalent of 30 million cars.  One Nokero bulb can save 0.77 tons of CO2 during its lifetime.

What’s so bad about kerosene?

For the 1.3 billion people without access to electricity, burning kerosene is damaging in a number of ways, all of which contribute to the cycle of poverty.  The damage comes in the form of economic damage (money spent of fuel), health risks, environmental risks and safety risks.  In addition, a lack of clean, bright light makes it difficult or impossible for children to study and parents to work once the sun goes down.  All of these taken together conspire to keep users of fuel for lighting trapped in a cycle of poverty.

For more Information on off grid lighting and the associated health impacts, please see http://light.lbl.gov/pubs/tr/lumina-tr10-summary.html.

The argument for Nokero cell phone chargers

Approximately 500 million people that live without electricity have cell phones.  Cell phone owners will travel long distances by foot only to pay to get their phones charged.  Using a Nokero cell phone charger eliminates the need to pay for charging and also the related travel, thereby saving money and drastically increasing productivity and connectivity.  For more information, please see http://www.prweb.com/releases/2012/10/prweb10005374.htm

What about the quality of Nokero products?

Components – The most important part

Without good components, a quality product cannot be manufactured.  Nokero uses high temperature rated batteries (up to 55 degrees celsius), highly efficient solar panels (made using SunPower wafers) and quality LEDs.

Durability – Nokero products are made with shatter resistant plastic, are weatherproof, dustproof, and very durable.  Obviously, all of these features, along with quality components, are extremely important and allow for Nokero products to be durable and long-lasting.

Does Nokero offer a warranty?

Yes, we offer a one year warranty on our products.  Any defective product will be replaced if within the one year warranty period.  Please see http://nokero.com/terms-conditions-privacy-policy/ for more details on Nokero’s warranty terms.

What is the manufacturing lead time for Nokero Products?

The average lead time for production of orders is 45-55 days.  This time frame can vary according to the time of year and the workload and/or schedule of our factories.  For example, we typically experience substantial delays during the months of December, January and February every year due to the fact that it is the busy season for our factories and the Chinese New Year tends to shut down operations for at least 3 weeks.  Conversely, the time can be shorter during the slower season for our factories or if they have additional capacity.

Where are Nokero products manufactured?

Nokero products are currently made at two different factories in China.  Both are extremely high quality, clean and responsible factories.  Between the two factories, we currently have the capacity to manufacture approximately 200.000 products per month.  With sufficient notice, we can add to this capacity if needed.

How much inventory does Nokero typically hold?

Nokero typically holds up to 5,000 units of each product in inventory.  Obviously, this number will fluctuate based on sales of products and timing of inventory orders.   Generally speaking, any order over 5,000 units will not be filled out of existing inventory and will require the normal manufacturing lead time.

Where do shipments of Nokero products originate?

For larger orders, shipments will generally originate from China.  The port of exit for containers by sea is Xiamen, China and for air shipments the origin varies depending on the products ordered, quantities and current inventory levels.  Nokero also has a fulfillment center in the USA, where most website and smaller orders are filled.

Who pays for shipping?

The customer always pays for shipping.  Shipping costs are not included in the price charged to the customer.

Who pays duties, taxes, customs, etc.?

The customer always pays for any duties, taxes, customs fees or other payments required to import the products.  Nokero will not be responsible for any such costs or issues.  While our team in China will work to support shipments, the importation and associated costs, as well as inland frieght will be the responsibility of the customer.

Does Nokero handle shipping and logistics?

For smaller orders such as web orders and sample orders, Nokero does handle the shipping, which is paid for by the customer.   For larger orders, it is preferable for the customer to use its own freight forwarder for shipping as they have expertise regarding local customs and requirements.  Our team in China will work closely with freight forwarders working on behalf of customers.   In any event, Nokero does not handle customs clearance, payment of taxes, duties, or fees or any other import requirement or issue.  This is why it is preferable for customers to use their own forwarder.  If a customer requires, Nokero can provide a shipping quote from carriers we have used.  However, in no event does Nokero take any responsibility once the shipment leaves the point of origin.

Can Nokero products be customized?

Yes, Nokero products can be customized if the order quantity is at least 5,000 units of any particular product.  The products themselves can have a logo pad printed on them.  The packaging can be customized and the instructions can be customized.  Customers that order customized products will have to supply the proper artwork to Nokero at the time the order is placed to ensure no delays occur.  For more specific information on the artwork requirements and customization, please see [insert link to dealer portal customization page]

What are some of the usual questions and issues raised by users of Nokero products?

Can I leave my Nokero product outside?

Yes. Our products are designed to endure the elements and withstand high temperatures, weather and dust outdoors. However, permanent exposure to rain, snow, and heat might degrade the electronics over time, potentially shortening the life of your Nokero product.

What if it rains? Is my Nokero product safe?

Nokero products are durable, rainproof, and built of impact-resistant plastic. So, if your bulb or charger gets rained on, don’t worry about it!  However, our products are not completely waterproof, so don’t submerge our products in water. Our products can also withstand snow, but will last longer if not exposed to daily freezing/thawing.

Can I charge my Nokero product when it’s cloudy?

All Nokero products charge even when it’s cloudy. However, charging in cloudy conditions can take much longer and the products charge less efficiently in these conditions.

How do I take care of my Nokero product?

Taking care of your Nokero product is easy. Simply place your Nokero device in direct sunlight to charge during the day and, for the lights, use them when it is dark. Use a lightly damp towel or cleaning solution when necessary to carefully remove any sediment or dirt that collects on the solar panel over time. If you notice your device not working, it may be time to replace the batteries (please refer to FAQ: “how do I change the battery?” below for more complete details).  Lastly, try to avoid letting your device sit in standing water and then you will be ready to enjoy hours of clean energy.

How do I make sure I get the most sun during the day?

To make sure you’re getting the most sun during the day, position your Nokero device to face the sun. If you plan on leaving it out in the sun for a while, a safe bet is to face the solar panel south (unless you’re in the Southern Hemisphere—face north!). If you are using one of our products with a rotating solar panel feature, tilt the panel at a 45 degree angle when charging to best optimize direct solar contact. The best times to charge your device are between 9 a.m. and 4 p.m.

How do I change the battery?

Very easily.  To change out the battery in your Nokero Crestone series or Shavano series light bulb, unscrew the plastic frosted dome and remove the batteries from their enclosed compartments. To remove the battery from the Antero window flashlight, simply pull down the plastic battery cap on the back of the device and remove the battery.

My light won’t turn on. What’s wrong?

If your Nokero light won’t turn on, first make sure that you are in a dark space. Each bulb has an integrated light sensor that detects how much light is in the room or outdoors. This feature ensures your light runs only when it needs to. If you are in a dark or dim area and the light still won’t turn on, it may need to be charged. In this case, wait and charge the device in the sun for 8-12 hours before trying again. If the light still isn’t working, you may need new batteries. Our batteries typically last for at least 500 cycles. You can replace the batteries with Nokero batteries, standard alkaline batteries if accessible or more preferably with a NiMH rechargeable battery to allow the solar panel to repower the light. If all these suggestions aren’t working, contact your local distributor or our support team and we will help you with the next steps.

How long does it take a Nokero charger to charge a cellphone?

SunRay (P101): 3 Hours
SunRay Pro (P102): 1.5 Hours
Raycel (P103): 2.5 Hours

How do I connect my Nokero charger to my cellphone?

To connect a Nokero SunRay or SunRay Pro to your cellphone device, simply insert the USB into the charger and place the correct adapter at the other end. Insert into the cellphone jack and wait a few seconds to ensure charging has begun. To connect a RayCel charger to your cellphone, first remove the battery from your cellphone. Then slide down the clamp on the back of the RayCel enough to fit the battery. Slide the positive and negative pins until they fit nicely into the corresponding positive and negative contacts in the cellphone battery. The left pin is positive and the right pin is negative. Once the battery is properly and securely in place, the red charge indicator light on the upper right corner of the back of the unit will illuminate.  If this red light is not on, the battery is not properly installed in the charger. Once the battery is installed properly and the red light is on, simply flip the RayCel over and expose it directly to the sun to begin charging your battery.

My phone won’t charge, what’s wrong?

First make sure you are using the correct adaptor to connect to your cellphone. The SunRay and SunRay Pro come with three adaptors for different popular cellphone models. Then place the solar panel in the sun for a few minutes and then connect your cellphone. If you are using the RayCel, make sure the battery is properly installed (look for the red light on the upper right corner of the back of the unit – if it is not illuminated, the battery is not properly installed).  If your phone or battery still isn’t charging, contact your local distributor or email us and we will help diagnose the problem.

How durable are Nokero chargers?

Like our family of Nokero lights, our chargers are also very durable. We use safe ABS plastic and all our products are shatterproof, weatherproof and designed to endure everyday drops, scrapes, and crunches. If you believe your Nokero charger broke unnecessarily or before it’s time, let us know and we can send you a new one.

How much light do Nokero bulbs produce?

Here is a breakdown of all our bulbs currently on the market and how much light they produce:

Crestone (N200) and Crestone Pro (N210C): 13 lumens (High), 5 lumens (Low)
Shavano (N220) and Shavano Pro (N220C): 29 lumens (High), 14 lumens (Low)
Antero (N400): 16 lumens
Ed (N50): 6 lumens

What is the difference between the Crestone and the Crestone Pro?

The Crestone Pro is the same size and shape as the Crestone, but with 50% faster solar charging. That means achieving a full charge in half the time as the Crestone and that the Crestone Pro can last up to 50% longer on a daily charge.  The Crestone Pro also has a camouflage print pattern and a silicone bumper for added durability.

What is the difference between the Shavano and the Shavano Pro?

The performance is exactly the same but the Shavano Pro has a camouflage print pattern.

How are Nokero products packaged and how many fit into a container?

Nokero products pack very efficiently.  Please see [coming soon...table showing loading capacities for the different products] for detailed container loading numbers.

Does Nokero have a quality control and assurance program?

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